Forgotten username or password

Forgotten your username and/or password?

You can retrieve your username and/or password easily using the form below. We will send your username/password to you by SMS or email according to your selection below. If you have problems logging in, please contact our Customer Contact Center.

All marked fields are mandatory

Forgotten username or password


* Select authentication method
* Email address
Exactly as in your profile
* EuroBonus number
* Travel Pass number
* Send temporary password by Send username by Select type of delivery
The temporary password can only be used once. You need to change it after logging in

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